How It Works · Delivery

Tracked live, right to your door.

Know who is bringing your order, where they are and when they will arrive — from the moment the pharmacy confirms to the moment it is in your hands.

Four Updates You Will See

Never wonder where your order is

Every order sends the same four updates, so you can get on with your evening instead of watching the gate.

Order confirmed18:05

Pharmacie Wouri Santé is preparing your order.

Rider assigned18:21

Eric is collecting your order · ★ 4.9

On the way18:30

Arriving in about 12 minutes. Track live.

Delivered18:42

Handed over at 18:42. How was your delivery?

Where We Deliver

Launching across Douala

Delivery starts in these neighbourhoods, with more added as rider and pharmacy partners join. Placeholder launch zones — final coverage will be confirmed in the app.

Fee before you pay

The delivery fee is part of your total at checkout — never added at the door.

A named rider

You see who is coming and can message them through the app.

Confirmed hand-over

Delivery is confirmed in the app, so there is a record of when it arrived.

FAQ

Frequently Asked Questions

It depends on your care. A consultation can often be booked within minutes, while lab turnaround and delivery times vary by partner. The app shows an estimate at each step, so you always know what's coming next.

Yes. Share your order number with them; the rider confirms the hand-over in the app.

Your medicine is on its way. You will know exactly where.

Download Pharmacompare for live-tracked deliveries across Douala.